Order Cancellation Policy

We understand that sometimes plans change. While we try to offer flexibility, cancellations are subject to the nature of our time-sensitive and perishable products. Please review our cancellation guidelines below.

1. Standard Cancellation Window

• Orders can be cancelled within 1 hour of placement, provided they have not been processed or dispatched.
• To request a cancellation, please contact our support team immediately via email or WhatsApp with your order ID.

2. Non-Cancellable Orders

• Orders placed for same-day delivery, early morning delivery, or midnight delivery are non-cancellable once placed.
• Customized products (e.g., photo cakes, personalized gifts) cannot be cancelled under any circumstances.
• Orders that have already been prepared or sent for delivery cannot be cancelled.

3. How to Cancel

Please write to support@yoursite.com or message us on WhatsApp with your order number. Cancellations are reviewed manually and confirmed if eligible.

4. Refunds for Cancelled Orders

• If your order is successfully cancelled, the refund will be processed as per our Refund Policy.
• Refunds are issued to the original payment method within 3–5 working days after cancellation confirmation.

For any questions related to cancellations, feel free to reach out to our customer care team. We’re here to help!