Refund & Cancellation Policy

We take pride in delivering fresh, beautiful flower arrangements and excellent service. But in the rare case you’re not satisfied, here’s our refund and cancellation policy.

1. Order Cancellation

• Customized or perishable orders (like flowers) cannot be cancelled once processed.
• Standard orders can be cancelled if not yet dispatched—typically within 2 hours of placement.
• Upon approval, refunds are processed within 12 working hours.
• A 5% cancellation fee applies and any promotional discounts used are non-refundable.

2. Returns & Damages

If the product is damaged, defective, or incorrect, contact us within 24 hours of delivery. Eligible customers may choose from:

• Replacement of the same product.
• Refund in store credits (within ~12 hours).
• Refund to original payment method (within 3–5 working days).

3. Non‑Refundable Situations

• Wrong address provided by the sender.
• Recipient unavailable or unreachable at delivery time.
• Recipient refuses the delivery.
• Complaint lodged after 24 hours from delivery.

4. Refund Timeline

• Refunds are processed within 12 working hours of approval.
• Original payment refunds take 3–5 working days depending on your bank.

5. Return Shipping

• Perishable same‑day orders cannot be returned or picked up.
• Non-perishable items can be picked up within 24 hours of delivery in local areas.
• No return pickups are available for remote areas or international orders.

For any questions or refund requests, please contact us at
support@yoursite.com or call/WhatsApp at +91-XXXXXXXXXX.